FREQUENTLY ASKED QUESTIONS

Roc Industrial LLC offers comprehensive repair services for a wide range of systems and components including Control Systems, Panel Controllers, Drives, Power Supplies, and Servo Motors. Our skilled technicians provide prompt and efficient repairs to minimize downtime and extend the lifespan of your equipment​.

Roc Industrial LLC is required to collect sales tax for shipments to certain US states. However, if you are tax-exempt, you can submit your tax exemption form to us. Please email your tax exemption forms to admin@rocindustrial.com. Upon receipt and verification of your form, we will process your order in accordance with your tax-exempt status.

Initiating a repair is easy. Simply fill out a form on our website. Our technicians will review your request and provide a detailed quote within 24 hours. We aim to perform all repairs quickly without compromising quality​.

Yes, all repairs are backed by a one-year warranty, ensuring longevity and reliability. We use high-quality parts and state-of-the-art diagnostic equipment for all repairs​.

Yes, our Sell Your Parts Service allows you to sell new, used, or malfunctioning industrial automation parts. We cover all shipping costs, whether domestic or international, and offer fair, competitive pricing​.

We use CAD and 3D printing technology to develop replacement parts, especially for obsolete equipment. This service is fast, cost-effective, and offers a one-year warranty on all produced parts. It's available across various industries for both prototypes and large production runs​.

We strive to provide you with an offer within 24 hours of receiving your request, making the process efficient and timely​.

Our core exchange program allows you to send us your old faulty item in exchange for a refurbished item. This is a cost-effective solution that reduces downtime and environmental waste​.

Our consulting services offer industry expertise, a customized approach, identification of automation opportunities, system upgrades, and cost-saving solutions. We help businesses improve efficiency, productivity, and accuracy while reducing costs and future-proofing operations​.

Our Preventive Maintenance program includes equipment inspections, diagnostics, lubrication, calibration, cleaning, and replacement of worn components. This service aims to increase reliability, minimize downtime, and extend equipment life​​​​.

You can contact us via the form on our website, by phone, or by email. Our team is ready to assist you with your industrial equipment needs.