PRIVACY POLICY

GENERAL

 

Roc Industrial cares about all of our customers and visitors and is committed to facilitating and improving the accessibility and usability of its Website, rocindustrial.com (the “Website”). We strongly believe in protecting your privacy, and it is our goal to allow visitors to provide as much or as little information as they feel comfortable with providing. This Privacy Policy governs our use of the information, which you provide to us or we otherwise obtain in providing our services (such as repair services and parts sales) to you through the Website. This policy may change from time to time, so please check back periodically for the most current information. Information you provide today will only be used in accordance with the policy that is in effect as of this date.

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Types of Information

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• Your Personal Information We collect personal information when voluntarily submitted by visitors through our Repair Request Form, Contact Form, order processes, or other interactions on the Website. Personal information is requested in order to process your requests, provide accurate quotes, fulfill orders or repairs, communicate effectively regarding your service, and ship items. This information may include your name, company name, mailing address, phone number, e-mail address, details about the equipment needing service, and other relevant information. Any personal information collected by this website is primarily used for internal purposes related to providing our services to you.

• General Information We may collect general, non-personally identifying data including your domain name, the name of the web page from which you entered our site, which pages you visit on our site, and how much time you spend on each page. This general information helps us understand visitor behavior and improve our website experience. We may also use "cookie" technology to enhance your online experience and collect non-personal information about website usage. Cookies help us understand site traffic and improve our website. This general information is aggregated and not typically linked to personal identifying information, except where necessary for security or troubleshooting purposes.

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Use of Information

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Roc Industrial respects the privacy of our online visitors. We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

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We may share necessary information with trusted third-party service providers only to the extent required to fulfill your requests and provide our services. Examples include sharing your shipping address with a shipping carrier (like UPS or FedEx) to deliver your repaired item or processed order, or sharing information with a payment processor to securely handle transactions. These service providers are obligated to protect your information and are authorized to use it only for the specific services they provide to us.

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Otherwise, we will not disclose your personal information without your consent, except as required by law or to protect the rights, property, or safety of Roc Industrial, our customers, or others. Roc Industrial makes every effort to respect the privacy of our online visitors.