RETURN POLICY
Return Policy
At Roc Industrial LLC, we strive to provide our customers with high-quality products and services. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy.
30-Day Return Policy:
All products sold by Roc Industrial LLC are eligible for return within 30 days of the date of purchase. To be eligible for a return, the product must be in the same condition it was sent out in. Products damaged or altered in any way are not eligible for return.
Return Process:
To initiate a return, please contact our customer service team via email or phone to obtain a Return Merchandise Authorization (RMA) number. The RMA number must be included with the returned product.
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Once we receive the returned product and confirm that it meets the return criteria, we will issue a refund for the purchase price of the product, less any applicable shipping and handling fees. Please note that refunds may take up to 10 business days to process.
Exclusions:
The following items are not eligible for return:
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Products that have been used, damaged, or altered in any way
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Special order or custom-made products
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Products that have been installed or used in any way
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Products purchased more than 30 days ago
Limitations:
Roc Industrial LLC reserves the right to refuse any return that does not meet our return criteria. We are not responsible for any damages that occur during the return shipping process, so please ensure that the product is packaged securely.
Contact Us:
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If you have any questions or concerns regarding this return or our products, please contact us at 585-482-4285 or admin@rocindustrial.com